On-Call Transportation Accessibility Specialist

MTM is hiring an On-Call Transportation Accessibility Specialist (Mobility Assessment Evaluator) to support fair and timely ADA paratransit eligibility determinations.

The role combines functional assessment, structured decision-making, documentation, and applicant-centered communication to support equitable transportation access for people with disabilities and older adults.

• Conduct in-person interviews and functional assessments for ADA paratransit applicants.
• Review applications, intake forms, and professional verification materials.
• Assess applicants' ability to use fixed-route transportation independently.
• Make eligibility determinations in accordance with ADA regulations and contract standards.
• Perform physical, cognitive, and observational assessments using standardized tools.
• Produce timely written determinations and maintain complete appeal-ready documentation.
• Manage applicant data in client systems (including Trapeze).
• Participate in appeals and communicate decision rationale clearly.
• Support process improvements, trainings, outreach, and client collaboration.
• Maintain HIPAA compliance and confidentiality.

• Bachelor's degree in Social Services, Rehabilitation, Healthcare, or related field.
• 3+ years experience working with individuals with disabilities and/or older adults.
• Experience with functional assessment and eligibility documentation in regulated programs.
• Experience with ADA programs, eligibility determination, and/or public benefits frameworks.
• Strong interviewing, observational, and written communication skills.
• Ability to administer standardized evaluation tools consistently.
• Intermediate Microsoft Office proficiency.
• Ability to work independently with strong organization and data integrity.