ryland, or the District of Columbia.
Duties and Tasks:**
- Enrollment Services Leadership
+ Develop and implement strategic enrollment plans that drive headcount growth, retention benchmarks, and outcomes targets.
+ Collaborate with academic affairs, marketing, and community partners to optimize outreach, engagement, and yield initiatives.
+ Monitor enrollment metrics (application volume, yield rate, demographic trends) and recommend process improvements.
- Financial Aid \& Compliance
+ Administer all federal, state, and institutional aid programs—from award packaging through reconciliation, ensuring accuracy, equity, and timely disbursement.
+ Lead compliance and audit activities: maintain currency on Title IV, state scholarship, and institutional policies; conduct internal reviews; respond to external audits; prepare and file required regulatory reports.
+ Develop, document, and update financial aid policies, procedures, and office manuals; design and deliver training and quality-assurance testing; serve as the go-to resource for complex system, data, and regulatory questions.
+ Collaborate with Admissions, Registrar, Student Accounts, Controller, Budget Office, IT, and other campus committees to streamline workflows, data exchanges, and communications that support student service and institutional integrity.
+ Direct all aspects of student record maintenance, and transcript services, ensuring FERPA compliance and data integrity.
+ Partner with academic deans and directors to align curriculum changes, coordinate course scheduling, catalog updates, and commencement processes.
+ Leverage technology solutions to streamline registration workflows and enhance self-service functionality.
- College Information Center
+ Supervise the operations of the Information Center, coordinating front-line staff who manage inquiries via walk-in, phone, email, and chat.
+ Set service-level expectations, work with director to craft knowledge-based content, and analyze inquiry trends to inform broader communications strategies.
+ Foster a culture of welcoming, accurate, and timely responses that reflect institutional values.
- International Student Services
+ Drive the institution’s internationalization strategy—aligned with academic and enrollment goals—by advising senior leadership on global trends and partnerships, monitoring enrollment data, and refining outreach tactics.
+ Oversee all facets of international student services, including advising, immigration compliance, orientation, transition, cultural programming, and well-being initiatives that foster belonging and success.
+ Measure and report on performance by tracking enrollment, retention, and satisfaction metrics; conducting service assessments; and preparing accreditation, compliance, and strategic planning reports.
- Strategic Collaboration \& Assessment
+ Serve on the Student Affairs leadership team to align division goals with the institution’s strategic plan, budget priorities, and enrollment projections.
+ Use data analytics, satisfaction surveys, and compliance reports to measure unit performance and guide continuous improvement.
+ Build and sustain cross-sector partnerships with K–12, workforce agencies, and community organizations to expand pipeline opportunities.
Minimum Qualifications:
KSAs* Extensive knowledge of federal and state financial aid regulations, FERPA requirements, and accreditation standards affecting student services and enrollment management.
- Demonstrated ability to use data to inform decision-making, assess outcomes, and drive improvements.
- Knowledge of enterprise systems (e.g., PeopleSoft) and reporting/analytics tools to support enrollment, financial aid, and student success functions.
- Exceptional written and verbal communication skills, with the ability to present effectively to diverse audiences, including senior leadership, faculty, staff, students, and external stakeholders.
- Skilled in stakeholder engagement, conflict resolution, and consensus-building across complex organizations.
- Ability to provide collaborative leadership that advances equity, inclusion, and student success initiatives, fostering a culture of shared purpose and continuous improvement across diverse teams.
- Ability to supervise and develop professional staff, fostering a culture of accountability, growth, and continuous improvement.
- Ability to develop and implement strategic enrollment and student support initiatives aligned with institutional goals.
- Strong organizational and project management skills, with capacity to manage multiple priorities in a fast-paced environment.
- Knowledge of strategic enrollment management and the assessment of student success performance metrics.
Required Qualifications:* Master’s degree in Higher Education Administration, Student Affairs, Educational Leadership, or in a field appropriately related to the position.