UX Accessibility Consultant

Job Summary: Company: Live Nation Department: Accessibility Location: Farringdon, London and on-site at festivals during the summer Reports to: Accessibility Manager Working Hours: Full time, 40 hours per week, with additional weekend working over the summer festival season Contract Type: Permanent Role Description The Accessibility Coordinator will take ownership of all aspects of Accessibility at our events; from handling customer enquiries and applications for accessible facilities, to liaisi

ng with our Production teams and on-site contractors to make sure our Accessibility customers have the best experience possible at our events. The overriding goal of this role is to ensure that all our events are accessible to all customers. The role will include collaborative working with internal stakeholders and third-party partners - for this role you will need to be comfortable working to tight deadlines, have great attention to detail and written and oral communication skills, and be comfo

rtable working with various digital platforms. What it’s like to work in the Team The Accessibility Team is a diverse group of individuals who are passionate about ensuring our events are as inclusive as possible. We pride ourselves on being an open and approachable department, which helps us to build and maintain close relationships with our employees and leaders from across the business. We are committed to working as a team and supporting each other to be the best that we can be, both individually and as a whole. What we can offer you Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent. Who you are Competencies / Skills / Knowledge / Experience Ability to communicate clearly and effectively both in writing and orally Strong attention to detail, and organisational skills Strong administration, time management skills; with the ability to work on multiple projects simultaneously against tight deadlines Microsoft Office suite skills, especially Excel Previous experience working in a customer facing role An interest in accessibility and inclusivity Behaviours The following attributes determine how the role will be carried out and are required to be a success Customer focused attitude, with the ability to deal calmly with personal and emotive communications Confident in communicating with a wide range of internal and external stakeholders Flexibility to meet the needs of the business Strong work ethic with a good attitude Ability to remain calm under pressure What the role includes Process customer applications and emails regarding accessibility both before, during and after the festival Create and maintaining event accessibility guides to be sent to customers Analysis of customer surveys and mystery shopper feedback Handle post-event communications from accessibility customers Oversee the implementation of Accessibility Improvement Plans and subsequent compliance audit across all festivals at the end of the season. Attend festivals to support the wider onsite accessibility teams when required Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. The Company Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com APPLICATION DEADLINE: Thursday 30th October 2025. We reserve the right to close at any time so encourage early application where possible.