Sr Director, Infrastructure Services

Job Description:

Reporting to the Chief Information Officer, the Senior Director, Infrastructure Services will be responsible for the strategic planning, design, and operational excellence of our nationwide data center fleet, hybrid cloud platforms, and virtualization technologies. This role demands a hands-on leader who can drive innovation, champion continuous improvement, and ensure all infrastructure aligns with business objectives for reliability, scalability, cost-effectiveness, an

d customer satisfaction.Key Responsibilities and Essential Job Functions

Strategic Infrastructure Leadership:

• Define and execute the long-term infrastructure roadmap, aligning technology investments with business growth and customer needs. Serve as subject-matter expert and senior escalation point, directly contributing to architecture, design, and critical incident resolution.

Artificial Intelligence \& Innovation:

• Spearhead the evaluation, adoption, and integration of AI

and machine learning technologies to optimize infrastructure performance. Drive initiatives including predictive maintenance, intelligent capacity planning, energy efficiency optimization, automated incident response, and advanced workload orchestration. Apply and build AI-enabled capabilities into core infrastructure services to achieve operational excellence at scale.

Hybrid Cloud \& Virtualization:

• Manage and optimize hybrid cloud and virtualization platforms (Azure, AWS, VMware) ensuring scalability, security, and cost-effectiveness. Lead cloud adoption strategies, infrastructure modernization efforts, and development of new service offerings.

Data Center \& Operational Excellence:

• Partner with facility operations management, capacity planning, and hardware lifecycle teams to drive operational efficiency and sustainability initiatives. Focus on reducing operational costs and environmental impact while maintaining world-class service delivery.

Service Delivery \& Customer Experience:

• Define and monitor key performance indicators (KPIs) and service-level agreements (SLAs) in partnership with internal and external stakeholders. Lead incident management efforts and provide strategic insight into continuous service delivery improvements.

Business Continuity \& Risk Management:

• Ensure robust disaster recovery, high availability, and business continuity strategies are in place and regularly tested to safeguard customer data and maintain service uptime.

Budget \& Vendor Management:

• Develop and manage infrastructure budget, control costs, and oversee vendor relationships, contracts, and service providers for all infrastructure solutions.

Leadership Expectations

Shape the Future \& Inspire Others:

• Develop and execute strategic infrastructure roadmaps that balance operational excellence with long-term scalability. Maintain visibility across cross-functional impacts and model organizational values in all decision-making and stakeholder engagements.

Optimize Talent:

• Build high-performance infrastructure teams through direct coaching, individualized career development, and clear progression pathways. Cultivate an inclusive environment that welcomes diverse perspectives and celebrates innovative problem-solving. Implement recognition systems and bidirectional feedback mechanisms that position infrastructure teams as essential business enablers.

Foster Growth:

• Champion emerging technologies and practices through effective change management methodologies. Create development opportunities while clearly defining accountability for project outcomes. Foster a culture where calculated risk-taking drives continuous improvement.

Drive Results:

• Ensure infrastructure service delivery through clear accountability frameworks and proactive intervention when progress deviates from commitments. Demonstrate transparent ownership of both successes and

setbacks at individual and team levels. Drive measurable improvements in system reliability, cost efficiency, and customer satisfaction.

Required Qualifications:

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, Engineering, or related technical field
• 10-15\+ years of progressive experience in IT infrastructure management
• 5-7\+ years in senior leadership roles managing infrastructure teams
• Proven experience managing large-scale data center operations or enterprise infrastructure environments
• Demonstrated track record leading infrastructure modernization and transformation initiatives
• Experience managing multi-million dollar infrastructure budgets
• History of vendor management and contract negotiations at enterprise scale

Preferred Qualifications:

• Master's degree in Business Administration (MBA), Computer Science, or Information Systems; executive leadership training or specialized certifications in emerging technologies (AI/ML), security (CISSP), or enterprise architecture (TOGAF)
• Data Center Industry Expertise: Background in colocation, managed services, or data center service provider environments with deep understanding of industry standards (Uptime Institute Tiers, TIA-942), efficiency metrics (PUE, DCiE), and experience designing customer-facing infrastructure-as-a-service offerings
• Enterprise-Scale Operations: Experience with international or multi-site data center operations, hyperscale infrastructure environments, P\&L responsibility, or leading infrastructure through mergers, acquisitions, and significant organizational transformations
• Regulatory \& Compliance Leadership: Proven track record in highly regulated industries (finance, healthcare, government) with expertise in compliance frameworks including SOC 2, ISO 27001, HIPAA, and PCI-DSS
• Operational Excellence \& Process Optimization: Six Sigma, Lean certifications, or demonstrated expertise implementing process improvements that deliver measurable outcomes in upti