Senior Accessibility Consultant

Contract type: Permanent Location: Alderley Park Working style: Hybrid 50% home/office based Royal London has an exciting opportunity for an experienced Senior Accessibility Consultant to join our Design Team. You will be passionate about enhancing the accessibility maturity of our business and will play a core role in ensuring that Royal London Group’s digital products comply with our accessibility standards. Embedding accessibility into our design and development processes is crucial to this role. As a Senior Accessibility Consultant, you will be responsible for creating and maintaining documentation on accessibility standards. You will also deliver training and provide guidance to colleagues, offering recommendations and assistance with implementing accessibility best practices to design and development teams. Key to the role is also providing quality assurance in respect to Royal London Group’s design of digital products and services to ensure they meet the needs of all our customers. The ideal candidate will have a strong background in accessibility, and a passion for delivering exceptional customer experiences. You will have excellent communication skills, with the ability to work with both technical and non-technical colleagues at various levels.

• Play a key role in developing our accessibility presence and capability focusing on training and guiding colleagues, raising accessibility awareness and monitoring accessibility maturity.
• Collaborate with the Digital Accessibility Operations Manager to ensure consistency in approach in the design and delivery of inclusive, accessible solutions across channels and touchpoints to best meet customer needs and deliver Royal London Group’s strategic goals.
• Maintain and evolve accessibility frameworks, guidelines, and best practice resources.
• Act as the go-to accessibility expert, providing advice and support to colleagues.
• Develop and deliver accessibility training modules for a variety of roles and teams within the business.
• Proactively share insights and knowledge to promote accessibility awareness across the company using various channels.
• Conduct accessibility audits and testing of digital products and services. Support colleagues with difficult accessibility challenges.
• Review product accessibility compliance reports.
• Monitor product accessibility changes and ensures that ongoing improvements are being implemented, feeding into the Royal London Group customer journey management framework.