Senior Manager, Quality Assurance

This role leads QA strategy and execution across American Career College (ACC), West Coast University (WCU), and Administration value streams, reporting to the VP, Application Development. The Senior Manager will build and scale a blended onshore-offshore QA organization responsible for quality across AI-enabled experiences, modern web applications, and enterprise integrations, driving measurable improvements in reliability, accessibility, performance, and cost-to-serve.

• Lead QA strategy and execution across ACC, WCU, and Administration value streams
• Build and scale a blended onshore-offshore QA organization
• Safeguard quality for AI-enabled experiences, modern web applications, and enterprise integrations
• Set the QA vision and standards
• Implement automation and CI/CD quality gates
• Establish AI safety and evaluation practices
• Deliver measurable improvements in reliability, accessibility, performance, and cost-to-serve

See the overview above for details on this role.