Web Accessibility Consultant (ADA, WCAG, AEM, UX)

The Accessibility Website Specialist supports the client in modernizing and maintaining accessible, user-centered HR websites. This role is responsible for ensuring ADA Level AA compliance across both internal (teamtn.gov/hr) and external (tn.gov/hr) platforms while improving content quality, usability, and engagement. The position contributes directly to the State’s digital accessibility goals by identifying and remediating barriers, implementing best practices in inclusive design, and supporting the Centers of Excellence service delivery model. This role differs from traditional web content roles by emphasizing accessibility compliance, governance processes, and cross-functional training.

Website Accessibility Compliance

• Conduct audits and implement updates to ensure internal and external HR websites meet ADA Level AA and WCAG standards, including remediation of accessibility issues.

Content Refinement and Optimization

• Review, edit, and restructure web content to improve clarity, usability, and accessibility for diverse audiences, including employees and the public.

Website Redesign Support

• Collaborate with stakeholders to modernize website structure, navigation, and design aligned with user-centered design principles and the Centers of Excellence model.

Accessibility Training and Guidance

• Provide training and resources to HR staff and content contributors on accessibility standards, inclusive design, and compliant content practices.

Governance and Review Processes

• Establish and document ongoing accessibility review processes, content standards, and maintenance workflows to ensure sustained compliance.

User Experience (UX) Enhancement

• Analyze user behavior and feedback to recommend improvements that increase engagement, usability, and customer satisfaction.

Graphic Design Support

• Develop or refine visual elements (graphics, layouts, templates) to ensure accessibility compliance and alignment with branding standards.

• Bachelor’s degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience.
• 3 years of experience in website management, digital accessibility, UX design, or content strategy.
• Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards.
• Experience with Adobe Experience Manager (AEM) and website governance practices.
• Familiarity with accessibility testing tools such as WAVE, Axe, Siteimprove, or similar.
• Strong understanding of user-centered design and plain language principles.
• Experience with Content Management Systems (CMS) platforms and web analytics tools such as Google Analytics.
• Experience with design tools such as Adobe Creative Suite and Figma.