Web Program Manager – Accessibility & Privacy

At A Glance

Help us build a more inclusive and compliant digital experience at scale. As our Web Program Manager – Accessibility & Privacy, you will own the programs that keep our global web properties accessible (WCAG) and aligned with privacy and cookie requirements. You will coordinate remediation across Legal, IT, security, analytics, vendors and regional teams, and build the processes that make this work repeatable worldwide. If you like turning complex, shared problems into clear plans and follow-through, we’d love to hear from you.

This role requires working out of the Merchandise Mart in Chicago 3 or more days per week

Minimum Pay USD $104,000.00/Yr.

Maximum Pay USD $114,400.00/Yr.

Program Ownership

Lead accessibility remediation programs across global web properties, from intake through completion

Manage third-party vendors on accessibility gaps, remediation timelines and testing

Build and run processes for accessibility reviews, issue tracking and remediation governance

Coordinate accessibility and privacy changes through content, design and publishing workflows

Track dependencies and blockers across teams, and decide when and how to escalate risks

Privacy & Vendor Coordination

Coordinate privacy, consent and cookie work with Legal, Security and Analytics, and know when to bring them in

Support DPA, privacy and security reviews for third-party web vendors

Keep global standards and regional implementation in alignment

Operational Governance

Maintain clear documentation, trackers and workflows

Turn compliance requirements into practical next steps for stakeholders

Help regional teams understand requirements and intake processes

Replace fragmented or manual processes with standard, repeatable ones

Report on program status, progress and risk to leadership

Experience and Education:

4-6 years as a web program manager, webmaster, or in an equivalent web operations role, with demonstrated cross-functional ownership

Working familiarity with WCAG and accessibility principles, enough to recognize issues and coordinate remediation (technical audit experience not required)

Working familiarity with privacy and cookie compliance concepts (e.g., GDPR, CCPA, consent), enough to recognize when Legal or Security input is needed (compliance determinations not required)

Familiarity with enterprise, ecommerce and CMS-based websites, and with working alongside developers, designers and content teams

Skills and Attributes:

Strong program management, organization and follow-through across multiple stakeholders

Clear written and verbal communication and documentation, including with senior stakeholders

Works independently and uses sound judgment on priorities and when to escalate

Comfortable working across technical and non-technical teams

Comfortable with evolving processes and unclear ownership

Proactive, and able to adapt best practices to create structure

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:

Regularly sit, grasp, talk, and/or hear

Occasionally walk and/or stand

Occasionally lift and carry office supplies up to 10 pounds

Continuous hand/eye coordination and fine manipulation

Important Information

Channel Partners Solutions