Digital Accessibility Coordinator

Agency Dept of Health and Human Services

Division SEC OFFICE - INFO TECH - NC FAST

Job Classification Title Business Systems Analyst I (S)

Position Number 65011752

Grade NC16

Act as the primary DHHS contact for digital accessibility, collaborating with IT, Communications, Legal, Data Office, Procurement, and Budget teams.

Review and evaluate vendor accessibility claims (ACRs/VPATs) and ensure accessibility requirements are embedded in procurement and budgeting.

Lead digital compliance efforts, audits, and responses to internal/external assessments.

Conduct manual and automated accessibility testing, including assistive technology and keyboard-only testing, code reviews, and remediation guidance.

Develop and deliver role-based accessibility training across the agency.

Support multimedia accessibility (captioning, transcription) and maintain awareness of evolving standards and best practices.

Assist with legal matters by clarifying WCAG technical requirements when needed.

Required Competencies

• Deep knowledge of ADA Title II and WCAG 2.1 AA.
• Experience guiding large-scale organizational change and cross-functional project management.
• Strong analytical, communication, facilitation, and conflict-resolution skills.
• Ability to translate accessibility needs into practical training, procurement requirements, and operational improvements.
• Strong understanding of IT architecture, accessibility testing tools, and code-level remediation.
• CPACC or WAS certification preferred.

Knowledge Skills and Abilities/Management Preferences

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from appropriately accredited institution in a discipline related to the area of assignment plus two years of programmatic experience related to the area of assignment.

OR

Equivalent combination of training and experience.