UX/UI Product Designer

Come help us reimagine how public programs work, not just digitize them. Everblue’s mission is to bring best-in-class experiences to the underdesigned world of the public sector where the technology hasn't caught up to what the people using it actually need. Excelling in this role requires a blend of empathy, creativity, and problem-solving skill, combined with technical expertise in information architecture, user research, usability testing, and prototyping, plus the service-design fundamentals to map, diagnose, and re-architect a multi-step process end to end, not retrofit the old one. Your central task is to design the system the public actually touches, built around how the program should run: clear, dependable interactions grounded in real user behavior, not assumptions. Every screen you design either builds trust in government or chips away at it. This is truly life-changing work.

We're hiring a UX/UI Product Designer to own the user experience across two connected parts of Everblue's work: the software our customers use, and the programs they run. On the software side, you'll own design for Everblue's Everserve platform, the configurable workflow and forms platform used by state agencies across the country. On the program side, you'll apply the same design discipline to non-digital and blended service experiences, for example, how a student discovers, enrolls in, and completes one of our workforce training classes. You'll report to the Director of Customer Experience and work daily with product managers, engineers, implementation specialists, and program teams to turn complex program requirements into experiences that are genuinely easy to use, on screen and off.

Excelling in this role requires a blend of empathy, creativity, and problem-solving skill, combined with technical expertise in information architecture, user research, usability testing, and prototyping, plus the service-design fundamentals to map, diagnose, and redesign a multi-step process end to end. Your central task is to create clear, dependable interactions, whether that's a state agency caseworker in Everserve or a constituent signing up for a class, and to ground both in real user behavior, not assumptions.

As with any client-facing role, you'll need to communicate design rationale effectively to external stakeholders as well as in-house product, engineering, and implementation teams.

For the software side, you're proficient in tools like Figma, Sketch, and Adobe XD, and you apply them fluently to input and selection patterns across mobile and desktop. For the program side, you're comfortable with journey mapping, service blueprints, and process design, translating a multi-touchpoint experience (a signup, an intake, an onboarding) into something a non-technical operations team can actually run. Across both, you apply the same usability heuristics: make status visible, prevent errors before they happen, and give users control over their own path.

Because Everblue serves state government programs, this role also requires working knowledge of accessibility standards (WCAG 2.1 and Section 508) and a strategic mindset for balancing regulatory constraints against usability.